{
  "count": 37,
  "faqs": [
    {
      "question": "Where is my order?",
      "answer": "Contact theteam@customersupport.care with your order reference if your parcel has not arrived within the 5 to 7 days total delivery estimate.",
      "source": "general",
      "url": "https://eyemassager.co.nz/contact/"
    },
    {
      "question": "Will I receive parcel tracking?",
      "answer": "A tracking link is emailed after your parcel is dispatched.",
      "source": "general",
      "url": "https://eyemassager.co.nz/contact/"
    },
    {
      "question": "Can I visit a shop?",
      "answer": "We are an online shop. Administration addresses are not showrooms or return destinations.",
      "source": "general",
      "url": "https://eyemassager.co.nz/contact/"
    },
    {
      "question": "Will I receive an order receipt?",
      "answer": "A confirmation is sent to the email address supplied at checkout after payment and order recording are confirmed.",
      "source": "general",
      "url": "https://eyemassager.co.nz/contact/"
    },
    {
      "question": "Where do you deliver?",
      "answer": "This checkout accepts New Zealand delivery addresses. Standard delivery takes 5 to 7 days total, including processing. It is free from NZ$75, otherwise NZ$25.",
      "source": "general",
      "url": "https://eyemassager.co.nz/contact/"
    },
    {
      "question": "Which currency does this store use?",
      "answer": "All prices and checkout charges are in New Zealand dollars, NZD.",
      "source": "general",
      "url": "https://eyemassager.co.nz/contact/"
    },
    {
      "question": "How can I pay?",
      "answer": "The checkout supports cards through Stripe and PayPal. Availability depends on the payment service at the time of checkout.",
      "source": "general",
      "url": "https://eyemassager.co.nz/contact/"
    },
    {
      "question": "What does this eye massager do?",
      "answer": "It combines warmth, air compression and vibration in a wearable mask for a quiet break.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.co.nz/electric-eye-massager/"
    },
    {
      "question": "How many airbags does it have?",
      "answer": "The captured product specification lists six airbags.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.co.nz/electric-eye-massager/"
    },
    {
      "question": "Can I adjust the warmth?",
      "answer": "There are four heat levels. Choose a comfortable setting using the controls.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.co.nz/electric-eye-massager/"
    },
    {
      "question": "What temperature is listed?",
      "answer": "The product description specifies 38 to 40 degrees Celsius. Follow the supplied instructions when choosing a setting.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.co.nz/electric-eye-massager/"
    },
    {
      "question": "Does it vibrate?",
      "answer": "Yes. The device has two vibration modes.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.co.nz/electric-eye-massager/"
    },
    {
      "question": "Can it play music?",
      "answer": "Built-in Bluetooth speakers let you play audio from a compatible paired device.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.co.nz/electric-eye-massager/"
    },
    {
      "question": "Do I need to play music?",
      "answer": "No. Audio is optional, so you can enjoy a quiet session.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.co.nz/electric-eye-massager/"
    },
    {
      "question": "How do I select a mode?",
      "answer": "Use the controls and LED display on the device. The supplied instructions explain the available combinations.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.co.nz/electric-eye-massager/"
    },
    {
      "question": "Does the strap adjust?",
      "answer": "Yes. It has an elastic, adjustable head strap. Check that it fits comfortably before starting.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.co.nz/electric-eye-massager/"
    },
    {
      "question": "Does it fold?",
      "answer": "The hinged body folds through 180 degrees for storage.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.co.nz/electric-eye-massager/"
    },
    {
      "question": "How much does it weigh?",
      "answer": "The listed weight is 285 g.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.co.nz/electric-eye-massager/"
    },
    {
      "question": "Does it include a storage bag?",
      "answer": "The original listing includes a storage bag.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.co.nz/electric-eye-massager/"
    },
    {
      "question": "What is the shell made from?",
      "answer": "The specification lists a polycarbonate and ABS blend.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.co.nz/electric-eye-massager/"
    },
    {
      "question": "What touches my face?",
      "answer": "The inside is lined with flannelette padding.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.co.nz/electric-eye-massager/"
    },
    {
      "question": "Does it use a rechargeable battery?",
      "answer": "Yes. It has a built-in rechargeable lithium battery.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.co.nz/electric-eye-massager/"
    },
    {
      "question": "What is the battery capacity?",
      "answer": "The captured specification lists 850 mAh.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.co.nz/electric-eye-massager/"
    },
    {
      "question": "What voltage is listed?",
      "answer": "The device specification lists 3.7 V.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.co.nz/electric-eye-massager/"
    },
    {
      "question": "How long is a session?",
      "answer": "The listing describes a 15-minute automatic shut-off. Stay awake and stop sooner if uncomfortable.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.co.nz/electric-eye-massager/"
    },
    {
      "question": "Can I sleep while wearing it?",
      "answer": "Use it while awake and remove it before sleeping. Automatic shut-off does not make it an overnight sleep mask.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.co.nz/electric-eye-massager/"
    },
    {
      "question": "Should I remove contact lenses?",
      "answer": "Remove contact lenses before using the mask and follow the supplied instructions.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.co.nz/electric-eye-massager/"
    },
    {
      "question": "Can I add oils or skincare products?",
      "answer": "Use the mask on clean, dry skin. Do not add oils or liquids to the device.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.co.nz/electric-eye-massager/"
    },
    {
      "question": "How should I clean it?",
      "answer": "Switch it off and disconnect charging first. Follow the supplied care instructions; do not immerse it or let liquid enter the electronics.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.co.nz/electric-eye-massager/"
    },
    {
      "question": "Is it a medical treatment?",
      "answer": "It is offered for comfort and relaxation. It is not a substitute for professional care.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.co.nz/electric-eye-massager/"
    },
    {
      "question": "What if I am unsure whether it suits me?",
      "answer": "Ask your eye-care professional before use if you have an eye condition or have had a recent procedure. Stop if uncomfortable.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.co.nz/electric-eye-massager/"
    },
    {
      "question": "What currency will I pay in?",
      "answer": "Prices and checkout totals are in New Zealand dollars (NZD).",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.co.nz/electric-eye-massager/"
    },
    {
      "question": "What does the mask cost?",
      "answer": "Each of the six original listings is NZ$169. The total is shown in your cart before checkout.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.co.nz/electric-eye-massager/"
    },
    {
      "question": "How much is standard delivery?",
      "answer": "Standard delivery is free when the goods total after discounts is NZ$75 or more. Otherwise it is NZ$25.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.co.nz/electric-eye-massager/"
    },
    {
      "question": "How long does NZ delivery take?",
      "answer": "Allow 5 to 7 days total. This is an estimate, not a guaranteed arrival date.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.co.nz/electric-eye-massager/"
    },
    {
      "question": "Can I change my mind?",
      "answer": "Contact us within 15 days of receipt about an unused item in its original packaging. The published voluntary policy includes a NZ$29 deduction and return postage; statutory faulty-goods rights are unaffected.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.co.nz/electric-eye-massager/"
    },
    {
      "question": "How can I contact you?",
      "answer": "Use the Contact page or email theteam@customersupport.care. Include your order reference if you have one.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.co.nz/electric-eye-massager/"
    }
  ]
}